SmartBiz.ge — Terms of Service

Kept short and simple. If something is unclear, ask us — we would rather answer any question beforehand. The Georgian version is the one that counts; this text is for information.

1. Who we are and what these terms cover

SmartBiz.ge is represented by the sole proprietor Tomas Kluenner (identification number 145813411, address: Vazisubani village, 6th Street, N 84, 3900 Samtredia district). These terms apply to every service we perform for you — whether you place your order through the website, through WhatsApp or in writing.

2. How an order is placed and which document prevails

Agreement through WhatsApp: first we review the request you send us. The agreement is considered concluded and enters into force once we confirm your request — a message through WhatsApp is sufficient (acceptance of the offer). Where we confirm, the price applies that is shown in the price list published on the website (SmartBiz.ge) at the moment of confirmation.

Individual contract: by agreement of the parties, the service may also be provided on the basis of a separate individual written or electronic service contract.

Precedence of documents: where a separate individual service contract is concluded between the parties, the terms of that individual contract prevail. The WhatsApp correspondence and these public terms apply only in so far as they do not contradict the individual contract.

3. Prices and payment

Prices are stated in Lari (GEL) and are final — nothing is added. No value added tax is charged: SmartBiz.ge is registered with small business status and is not a VAT payer. Payment is made in two steps: 50% when the order is placed and the remaining 50% on handover of the finished work. For both payments you receive a document (invoice or receipt). If we cannot identify a payment on our account, we will ask you for proof of payment.

4. What you provide to us

We build the website from the information and images you provide: logo, photographs, texts, prices, opening hours and so on. The agreed period begins once all necessary material has reached us in full, not on the day of the order. You confirm that you are legally entitled to use the photographs and logos you provide.

5. Accuracy of your data and responsibility

Prices, dishes and allergen information are the data of your business — as the finished website also states. If something changes, please tell us. We accept no responsibility for the accuracy of the information you provide and which appears on the website we build.

6. Guest data and data protection

The chatbot runs on our server. Under Georgian law on the protection of personal data you are the data controller and SmartBiz is the data processor.

If a guest leaves a name, a telephone number or an e-mail address, those data belong to you. It is your responsibility to obtain the necessary consent from your users.

We process the data solely on your instruction, in order to carry out your order, and use them for no other purpose.

Conversations remain on the server for 90 days and are then deleted automatically; every request that comes in is sent on to you by e-mail at once.

When the agreement ends, these data are deleted — if you wish to keep the list of requests, tell us beforehand. The privacy policy on your website, which comes from us, explains these rules to your guests.

7. Acceptance

Once the work is finished we go through it together and record the result in an acceptance protocol. If you raise no written objections within 7 days of handover, the work counts as accepted and later complaints are no longer admitted. With the signing of the acceptance protocol — or with the expiry of the 7-day period — the second half (50%) falls due.

8. Corrections and changes

We correct typing errors and forgotten details free of charge: one round of corrections, within 14 days. After that period the cost of changes follows the price list. The QR menu includes 70 items; every further 25 items add 50 Lari.

9. Recurring services and cancellation

The chatbot and the menu upkeep are billed monthly; hosting, domains and e-mail addresses are billed yearly. Monthly services can be cancelled at any time to the end of the current month, yearly services 1 month before renewal. A message is enough, and we confirm it. Price changes on our side are announced 1 month in advance — in that case you may cancel with effect from the same day.

10. Overdue payment and contractual penalty

If payment is overdue we send a single reminder and set an additional period of 14 days.

If that period passes without result, we reserve the right to suspend the running service. Your content is not lost in the process.

In the event of delay, SmartBiz is entitled to charge a contractual penalty of 0.1% of the outstanding amount for each day of delay, but no more than 10% of the outstanding amount.

11. Domains

If we register a domain for you, it is held in the name of SmartBiz for as long as we work together. You may ask at any time for it to be transferred into your name; we release the authorisation code (Auth-Code) without restriction, provided our services have been paid in full and no debt is outstanding. After the end of our cooperation we hold the domain until the end of the accounting year. If you do not transfer it by then, it is not renewed and becomes free again.

12. Intellectual property and the end of our cooperation

The right to use the website and the materials created passes to you in full only after the service has been paid for completely (100%).

When our cooperation ends you receive your content (texts, photographs, menu) and the finished files of the website, so that you can run it on another platform.

Our templates, our own program code and the tools with which the website was built remain the property of SmartBiz.

13. What we do not promise

We give no guarantee of a particular position in Google search, of a number of visitors, or of one hundred per cent uninterrupted availability of the website. We are not liable for disruptions caused by the data centre (the server) or by your internet provider.

14. Damages

Our liability for damage we have caused is limited to the amount you have paid for the order concerned.

15. Breaking off before completion

If you terminate the agreement unilaterally between the start of work and its completion, the fee paid in advance is not refunded; the materials we have produced by then are handed over to you in the state they have reached.

16. Your website as an example

We reserve the right to name you as a client and to show your website as an example (in our portfolio). If that does not suit you, please tell us beforehand and we will not use it.

17. Applicable law, jurisdiction and language

These terms comply with the law in force in Georgia. Any disagreement arising during the service or after its completion is settled by negotiation. If no agreement is reached, the dispute is decided by the Kutaisi City Court.

The Georgian version of these terms prevails; texts in other languages are for information only. For recurring services we reserve the right to change individual terms; we announce this 1 month in advance.

A question? Write to us: WhatsApp +995 511 507 529 · info@smartbiz.ge

In force since 2026-09-23